motec's Privacy Policy

motec collects various types of information in order to provide the best service to its users. The following types of information may be collected:

1.1 Information You Provide Directly

When you create an account on motec, log in, or contact us, the information you voluntarily provide includes:

• Full name and username
• Email address and mobile number
• Date of birth (for age verification — for users 21+ only)
• National ID or passport details (where identity verification is required)
• Payment details (bKash, Nagad, Rocket, or bank account information)
• Content of customer support communications

1.2 Automatically Collected Information

When you use the motec website, our system may automatically collect the following information:

• IP address and geographic location (at country/region level)
• Browser type, version, and language settings
• Device type and operating system
• Traffic source (referral URL)
• Time and duration of page visits
• Information obtained from cookies and similar tracking technologies

1.3 Transaction Information

We keep records of deposits, withdrawals, and betting activity on your account. This information is essential for financial accountability, fraud prevention, and legal compliance.

motec uses collected information only for legitimate and necessary purposes. We use your information for the following reasons:

2.1 Service Operation and Improvement

• Creating, managing, and verifying your account
• Processing deposits, withdrawals, and betting transactions
• Managing bonuses and promotional offers
• VIP program and rewards management
• Improving platform functionality and user experience

2.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Verifying user identity and age (confirming 21+)
• Complying with applicable laws and regulations
• Account security and prevention of unauthorized access

2.3 Communication and Support

• Providing customer service via live chat and email
• Sending important account-related notifications
• Sending transaction confirmation messages
• Sending promotional messages subject to your consent

2.4 Responsible Gambling

motec is committed to responsible gaming. We may use your information to analyze your playing patterns, identify potentially problematic behavior, and provide necessary support. This is done entirely in your interest.

motec does not sell your personal information to third parties. However, information may be shared in the following circumstances:

3.1 Service Provider Partners

We work with trusted third-party service providers who help operate our platform — such as payment processors, technology providers, and security service providers. Only the necessary information is shared with these partners, and they are bound by strict confidentiality agreements.

3.2 Legal Obligations

If disclosure of information is required by court order, government investigation, or applicable law, motec will be obliged to comply. In such circumstances, we will disclose information only to the extent legally permitted.

3.3 Fraud Prevention

Information may be shared with competent authorities and agencies where necessary to prevent fraud, money laundering, or other criminal activities.

3.4 Business Changes

In the event of a business change such as a merger, acquisition, or asset transfer, user information may be transferred to the relevant parties. Users will be notified in advance in such cases.

The motec website uses cookies and similar technologies. Cookies are small text files stored by your browser on your device.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the core functionality of the website, such as maintaining login sessions
• Functionality Cookies: For remembering your preferences and settings
• Analytics Cookies: Collect site usage statistics to improve the experience
• Security Cookies: To help detect and prevent fraud

4.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note, however, that disabling essential cookies may prevent certain important features of the website from working properly.

motec uses industry-standard security measures to ensure the safety of your information:

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• High-level encryption technology for storing sensitive information
• Firewall and security monitoring systems to prevent unauthorized access
• Regular security audits and vulnerability testing
• Restricted access — only authorized staff can access the information they need
• Regular security training for staff

Although we make every effort to ensure maximum security, it is not possible to guarantee complete security when transmitting information over the internet. You are also responsible for keeping your account password confidential.

motec retains your information only for as long as necessary. The retention period is determined by the following factors:

• All information is retained for as long as the account remains active
• Even after an account is closed, certain information may need to be retained for legal compliance reasons
• Financial transaction records are retained for a specified period in accordance with applicable law
• Information necessary for resolving legal claims or disputes may be retained for an additional period

Once the designated retention period has ended, your information will be securely deleted or anonymized.

As a motec user, you have the following rights regarding your own information:

7.1 Data Access and Review

You have the right to know what information we hold about you. You may request a copy of your personal information through a written request.

7.2 Data Correction

You have the right to request correction of any inaccurate or incomplete information in your account. Basic profile information can also be updated directly from your settings.

7.3 Withdrawing Marketing Communications

You can opt out of receiving promotional messages at any time. However, transactional and account notifications cannot be turned off, as they are an integral part of the service.

7.4 Account Closure and Data Deletion

If you no longer wish to use motec's services, please contact our support team at [email protected]. Your request will be carried out where possible, subject to legal obligations.

motec uses bKash, Nagad, Rocket, and bank transfers for deposits and withdrawals. We take special measures to protect payment information:

• Payment processing is handled through secure third-party gateways
• Full payment card numbers are not stored on motec's servers
• All financial transactions are protected by SSL encryption
• A minimum deposit of ৳200 and a minimum withdrawal of ৳1,000 apply to each payment method
• Withdrawals are generally processed within 1 hour

motec strictly provides services only to those aged 21 and above. We do not knowingly collect or process information from minors. If any person registers using false information, the account will be closed as soon as it comes to our attention, and the associated information will be securely deleted.

If a parent or guardian believes their child under the age of 21 has registered on motec, please contact us immediately at [email protected].

motec may update this Privacy Policy from time to time. For any significant changes, we will:

• Publish the updated policy on this page and change the "Last Updated" date
• Send a notification to registered users via email
• Display a clear notice on the site

If you continue to use motec after a change, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this Policy regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us through any of the following methods:

Our privacy team is always ready to answer your questions. We will make every effort to process your request as quickly as possible.