RESPONSIBLE GAMING

motec's commitment to responsible gaming

Q: Where can I get help with a gambling problem?

First, reach out to us via motec live chat or at support@motec.cam. We will guide you to set up self-exclusion and find further help. Gaming addiction is a serious health issue — seeking help is a sign of courage. Talk to a family member or someone you trust, and consult a mental health professional if needed.

motec believes that enjoyable gaming is only possible when it is controlled and mindful. Our protection tools and guidelines are here to keep you safe.

Our Philosophy

Gaming should be a source of fun, not stress

At motec, we believe online casino and sports betting should be enjoyed purely for entertainment — never as an alternative source of income. Responsible gaming means knowing your limits, setting a budget, and keeping the fun as just that — fun.

We place the highest importance on every player's wellbeing. That is why motec actively promotes responsible gaming and provides the tools you need to stay in control of your play.

Remember: there is no guarantee of winning money through gambling. Every bet carries risk, and you should never chase losses by placing more bets. Only play with money that, if lost, will have no impact on your daily life.

motec's core commitment

For players aged 21 and above only
Ability to set deposit limits
Self-exclusion option available
24/7 support in Bengali
Strict age verification to protect minors

Protection Tools

Stay in control

motec gives you several effective tools to manage your gaming habits with ease.

Deposit Limit

Set a daily, weekly, or monthly deposit cap. Once a limit is set it takes effect automatically and protects you from overspending.

Self-Exclusion

If you feel you need a break, request to have your account closed for a set period or permanently. During this time no login or betting will be possible.

Time-Out Feature

Use the time-out feature to take a break of a few days or a few weeks. Your account will be inactive for the duration of the break.

Session Timer

Track how long you have been playing. After a set time the app will send you an alert to remind you to take a break.

Gaming History Review

View a complete history of your bets, wins, losses, and spending. Having full transparency makes it easier to make informed decisions.

24/7 Support Centre

Speak directly with our Bengali-speaking support team via live chat about any concerns — any time, day or night.

Age Verification

For players aged 21+ only

motec strictly does not serve anyone under the age of 21. Age is verified at registration, and we may request identity documents in any case where there is doubt.

We are committed to protecting minors. If there are children or teenagers in your household, please use parental control software on your device and always keep your account password private.

No account is fully activated and no bonuses or withdrawals are issued until age verification is complete.

21+

Minimum age requirement — strictly enforced across all services

Password Protection

Never share your login details with anyone else

Family Protection

Keep parental controls enabled on your device to prevent children from gaining access

Limits and Controls

Set your own budget

The most effective way to build healthy gaming habits is to set your limits in advance.

Daily Limit

Set a maximum deposit amount for each day so you do not go over your daily budget.

Weekly Limit

Keep control of your total deposits over seven days and keep your finances clear at the end of the week.

Monthly Limit

Set a monthly budget to keep your gaming spending under control for the whole month.

Loss Limit

Once you have lost a set amount, your session will automatically end and no further betting will be possible.

Important: Lowering a limit takes effect immediately. Increasing a limit is subject to a waiting period, which protects you from making impulsive decisions in the heat of the moment.

Awareness

Recognise the warning signs of a problem

If you notice any of the following in yourself, it is a signal that it is time to take a break and seek help:

Continuously placing more bets to try to recover money you have lost
Feeling restless or irritable when you are not betting
Neglecting family, work, or studies because of gaming
Hiding the amount you play from family or friends
Using money meant for bills or other essential expenses to bet
Repeatedly failing in attempts to stop playing
Gambling with borrowed money or by taking on debt

Healthy Gaming Tips

Simple ways to stay safe

These simple habits will help you keep gaming as healthy entertainment:

Set a time and money limit before you play and stick to it
Remember — gambling is entertainment, not a way to earn income
Avoid betting when drinking alcohol or under mental stress
Take regular breaks and make time for other activities outside of gaming
Never increase your bets to try to win back money you have lost
If you feel you need help, reach out via live chat

Support

Do not hesitate to ask for help

Gambling-related problems are real, and seeking help to deal with them takes courage. motec is always here for you.

Contact the motec support team

If you feel that you or someone you know is struggling with gambling, our Bengali-speaking support team is available 24 hours a day, 7 days a week. Reach out via live chat or by email:

[email protected]

Live chat — available on the site at any time

Frequently Asked Questions

Questions and answers about responsible gaming

After logging in, go to your Account Settings and look for the "Responsible Gaming" option. From there you can set a daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately. Increasing a limit requires a waiting period of a few days. Contact our live chat support for any assistance.

Self-exclusion is a voluntary step that lets you close your account for a set period of time. During this period you will not be able to log in or place bets. You can request a short-term break (a few days to a few months) or a permanent exclusion. To apply, contact our support team via live chat or at [email protected].

A time-out is a temporary break, usually from 24 hours to a few weeks. It is suitable for a light pause. Self-exclusion is a more serious step — it deactivates your account for a long period or permanently, and typically lasts from 6 months to permanent. During self-exclusion, the ability to reactivate your account is very limited and strictly controlled.

Yes. motec is for players aged 21 and above only. Age verification is mandatory during registration, and identity documents may be requested for any suspicious account. Deposits, bonuses, and withdrawals are suspended until verification is complete. However, if there are children or teenagers in your household, it is your responsibility to use parental control software on your device.

First, reach out to us via motec live chat or at [email protected]. We will guide you to set up self-exclusion and find further help. Gaming addiction is a serious health issue — seeking help is a sign of courage. Talk to a family member or someone you trust, and consult a mental health professional if needed.

Yes. Your account balance is fully protected during self-exclusion or a time-out. Your remaining balance will be returned once the exclusion period ends or when you submit a withdrawal request. Contact our live chat support for more details.

Play responsibly, enjoy the experience

Enjoy cricket betting, slots, and casino games in a safe environment at motec — with your limits in place.

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