motec Terms and Conditions

General Provisions

motec ("we", "our", or "the platform") is an online casino and sports betting platform operated for players in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between motec and you ("user" or "player").

These Terms apply to the motec website, mobile version, and all associated services. Accessing the platform, creating an account, or playing any game means you have voluntarily agreed to these Terms.

1.1 Eligibility Requirements

To use the motec platform, you must meet the following conditions:

• You must be at least 21 years old — this platform is for users aged 21 and above only.
• You must create an account in your own name and for your own benefit.
• You must confirm that online gaming and betting is not legally prohibited in your area.
• You are mentally sound and capable of making decisions independently.
• You are not aware of anyone who is pressuring you into playing.

1.2 Scope of Terms

These Terms must be read alongside our Privacy Policy, Responsible Gaming Guidelines, and any specific promotional offer terms. In the event of a conflict, these main Terms take precedence.

Account Registration

When registering with motec, you must provide accurate, complete, and up-to-date information. Providing false or misleading information may result in your account being immediately closed.

2.1 One Person — One Account

Each person may hold only one motec account. Creating multiple accounts for the same person is strictly prohibited. Violating this rule will result in all accounts being closed and funds may be forfeited.

2.2 Identity Verification (KYC)

motec may request that you complete an identity verification (Know Your Customer) process when required. The following documents may be requested as part of this process:

• A copy of your National Identity Card (NID) or passport.
• A utility bill or bank statement as proof of address.
• Proof of ownership of your payment method (such as bKash or Nagad account details).

Withdrawals may be restricted until verification is complete.

2.3 Account Security

It is your responsibility to keep your account password and login details completely confidential. You should not allow anyone else to access your account. If there is any unauthorized access, notify our support team immediately.

Deposit & Withdrawal

3.1 Deposit Terms

The following payment methods can be used to deposit funds into motec: bKash, Nagad, Rocket, and bank transfer.

• Minimum deposit amount: ৳200 (for each method).
• Deposit transactions are generally processed instantly.
• You must deposit from a payment account registered in your own name.
• Deposits through third parties are prohibited.

3.2 Withdrawal Terms

The following conditions apply to withdrawals:

• Minimum withdrawal amount: ৳1,000.
• Withdrawals are generally processed within 1 hour.
• Withdrawals must be made using the same method used for the deposit where possible.
• Withdrawals may be delayed if identity verification has not been completed.
• Withdrawals may be restricted until the wagering requirements of any active bonus have been met.

3.3 Currency

All transactions are conducted in Bangladeshi Taka (BDT / ৳). Transactions in any other currency are not accepted.

Bonuses and Promotions

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit up to ৳20,000. The following terms apply to this bonus:

• Wagering requirement for using the bonus: 15x (deposit + bonus).
• Withdrawals from the bonus can only be made after the wagering requirement has been met.
• The wagering requirement must be fulfilled within 30 days of receiving the bonus.
• The bet amount per round while playing with a bonus may be limited.

4.2 VIP and Cashback Program

motec offers weekly cashback across five VIP tiers:

• Bronze — up to 0.2% weekly cashback.
• Silver — up to 0.4% weekly cashback.
• Gold — up to 0.6% weekly cashback.
• Platinum — up to 0.8% weekly cashback.
• Diamond — up to 1.0% weekly cashback.

Players can advance to higher VIP tiers based on their consistency of play and activity on the platform.

4.3 Bonus Abuse

motec reserves the right to cancel the relevant bonus and close the account if it detects any attempt at bonus abuse, fraudulent betting patterns, or claiming bonuses through multiple accounts.

Betting Rules

5.1 Validity of Bets

A bet will only be considered valid when the system successfully registers it and provides a confirmation number. Incomplete bets due to network disruption or system errors will be considered void and the stake will be refunded.

5.2 Erroneous Odds

If odds or payouts that are clearly incorrect are displayed due to a technical error or human mistake, motec reserves the right to cancel that bet. In such cases, the stake will be returned to the user's account.

5.3 Finality of Game Results

All game results are final and binding. Results are determined using Random Number Generator (RNG) technology, which is impartial and uninfluenced. In live casino games, the dealer's decision is final.

5.4 Betting History

All your bets and game history are stored in your account. In the event of a dispute, system logs will be treated as evidence.

Prohibited Activities

The following activities are strictly prohibited on the motec platform and will result in immediate account closure:

• Any attempt at money laundering or legitimizing illicit funds.
• Fraud, hacking, or system manipulation.
• Abusing bonuses by creating multiple accounts.
• Creating or operating an account using another person's identity.
• Betting using software bots, automation tools, or artificial intelligence.
• Intentionally exploiting platform vulnerabilities or technical errors.
• Operating an account on behalf of a minor (under 21 years of age).
• Attempting to influence match or game results by colluding with other players.

If motec detects suspicious activity, it reserves the right to temporarily suspend the account while an investigation is underway.

Account Closure and Suspension

7.1 Closure by motec

motec may close or suspend your account in the following circumstances:

• Any violation of these Terms.
• If evidence of fraud or deception is found.
• Failure to complete identity verification.
• An account that has been inactive for a long period (more than 12 months).
• Instructions from a legal or regulatory authority.

7.2 Closure by the User

You may request to close your account at any time through our support team. Any available balance can be withdrawn before the account is closed, however any unused bonuses will be cancelled.

7.3 Inactive Accounts

An account that has been continuously inactive for 12 months may be charged an administrative fee of up to ৳100 per month, until the balance reaches zero.

Limitation of Liability

motec is not responsible for the following:

• A game stopping mid-way due to internet disconnection or technical issues.
• Damage caused by faults in third-party software or hardware.
• Unauthorized access to your account due to a security breach on your device or network.
• Financial losses resulting from personal gaming decisions.
• Service disruption due to unavoidable events (Force Majeure) such as natural disasters, government restrictions, or a pandemic.

motec's total liability for any single event will not exceed the total amount of your deposits during the relevant period.

Privacy & Data Protection

motec is committed to protecting your personal information. Details about how we collect, use, and protect data can be found in our Privacy Policy.

In brief, we:

• Keep your data secure using SSL encryption technology.
• Do not sell your data to third parties.
• Do not share your data without your consent, except where required by law.
• Use data for security verification and fraud prevention.

Copyright & Intellectual Property

The copyright of the motec website, logo, design, content, software, and all related materials belongs to motec. Copying, distributing, modifying, or republishing these materials for any purpose is strictly prohibited.

The content of third-party game providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Microgaming, NetEnt) is the intellectual property of their respective companies. motec operates solely as their authorized distributor.

Responsible Gaming

motec believes in responsible gaming. We ask that you play within the limits of entertainment, and we provide the following safeguards:

• Setting deposit limits.
• The option to take a temporary break or self-exclude.
• Awareness information about gambling addiction.

For detailed responsible gaming guidelines, please visit our Responsible Gaming page.

Remember: gambling is for entertainment, not a solution to financial problems. If you feel your gaming is getting out of control, please contact our support team.

Changes to Terms

motec reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will:

• Publish a notice on the website.
• May send a notification to your registered email.
• Note the date of the change at the top of the document.

Continuing to use the platform after any changes will be considered your acceptance of the new terms and conditions. We therefore recommend reviewing this page regularly.

Applicable Law & Dispute Resolution

13.1 Dispute Resolution Process

Any dispute or complaint will first be addressed through our customer service team. Please contact us at [email protected] with a detailed description of the issue. Our team will respond within 24 hours on business days.

13.2 Limitation Period

Any dispute related to a game or transaction must be reported within 90 days of the event. Complaints submitted after this period may not be considered.

13.3 Language

These terms and conditions are written in Bengali, and the Bengali version shall be considered the most authoritative. If a translation in any other language is available, the Bengali version will prevail in case of conflict.